Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!

At nxkuzz.shop, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn, and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping fee:

Customers are responsible for the shipping costs of returning a product for a change of mind or exchange.

However, the company will be responsible for shipping costs for damaged or defective items.

Size Replacement:

We offer one free size replacement if the shoes you ordered don't fit. You just have to pick the size you would like to try and we will send it to you absolutely for free. You can choose a replacement 2 sizes bigger or smaller than the ones delivered. More than 2 sizes will be considered a customer input error, in this case, we are not able to replace your order. (replacement requests are accepted up to 30 days after product delivery.)

Damaged/Incorrect Order:

At nxkuzz.shop, we are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if this is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item or the damaged area of the item. Please contact us by email and one of our helpful support staff will organize a reprint or a refund for you!

Order not received:

If your item has not arrived within 12 days for home decor products, shoes, boots, hooded blankets, hoodie dresses, car seat covers, luggage covers, or bags after having ordered, contact one of our representatives through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns

Since your product is custom-printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.